Contact
How to reach our team
Send us an email. We typically reply within two business days. We intentionally do not use complex web forms: your message travels directly to our team inbox without third-party brokers.
Send an email
One primary email address for all inquiries. Selecting a specific subject line from the list below helps your question reach the right specialist promptly.
Send an emailInquiry topics
Clicking any topic below opens your preferred email client with an organized subject line:
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A tool behaves differently than anticipated, or you need guidance not covered in our documentation.
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Something is not rendering properly. Please include browser version, operating system, and the tool URL.
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Collective licensing for school faculties with purchase orders. Please share school name and teacher headcount.
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Privacy & Data Processing (DPA)
Inquiries from school privacy officers, Data Processing Agreement requests, or GDPR data subject inquiries.
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Reporting an accessibility barrier or assistive technology difficulty. We provide prompt written follow-up.
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Update invoice billing details, resend purchase receipts, manage subscriptions, or submit trainee verifications.
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Inquiries from educational media, teacher trainers, pedagogical conferences, and educational publishers.
Please do not send student information
Never send student rosters, personal grades, or identifying children data via email. Our support team will never ask for personal student records. To learn more about our strict data handling guidelines, read our Privacy Policy.
Mailing address
Official mail and notices can be sent to our registered European business address:
Aimani Solutions, Inhaber Iman RahmaniLessingstr. 4
75196 Remchingen
Germany
Complete provider disclosures are published in our Legal Notice & Imprint. We do not maintain a phone hotline to ensure all educator inquiries are documented reliably in writing.
Helpful resources
Many common questions are already answered across our dedicated guides:
- Pricing, free tiers, and upgrade features: ClassHelper Pricing Overview
- Faculty licenses and school quotes: ClassHelper for Schools
- Data storage and privacy safeguards: Privacy Policy Disclosures
- Terms, cancellations, and subscriptions: Terms of Service
- Accessibility testing and conformance: Accessibility Statement